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Old 06-23-2011, 08:24 AM
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Question Improve through put

Hi every one...I have a situation where (in the onsite offshore model) the number of tasks/tickets per week has to be increased greatly (15/week against 4/week). On one hand the offshore team posts lots of questions to the onsite and the onsite keep sits on what offshore delivers. Though offshore delivers but whats happening at onsite and what is communicated to the customer by the onsite team is unclear. With this scenario how to improve the delivery? any suggestions for improvement, any process improvements or measure which will help to narrow down the problem would be of great help.
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