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Resource Allocation in shared model I am working on building a shared service model for a customer care center. Need some help finding solution to manage incremental resource requirements. For example: I have a total for 50 FTE’s utilized in supporting clients, I have another 10 FTE worth effort available (Available pool) to support future clients. When a new customer is added, who need 1 FTE Or 5 FTE’s etc. What % of this 1 FTE can be allocated from the available pool ? I want to keep the available pool at 20 % which will allow me to grow and manage the shared service Any suggestions will help Regards. James |
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